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    Agency: Cooley Dickinson Healthcare Corporation

    The SHINE (Serving the Health Insurance Needs of Everyone) Program provides free unbiased health insurance information, education and assistance to Medicare beneficiaries and adults with disabilities who have questions about Medicare, prescription drug plans, Medicaid (MassHealth), insurance claim forms, questions and appeals, long-term care insurance, retiree health insurance options and education.

    Some specific things SHINE Counselors can assist with are:

    • Assist beneficiaries with understanding their health insurance needs
    • Provide health insurance information
    • Inform beneficiaries of their rights under Medicare
    • Conduct individual, face-to-face counseling sessions
    • Assist with health insurance applications
    • Adhere to the confidentiality guidelines of the program
    • Make referrals to appropriate agencies

    • Cooley Dickinson Hospital (Northampton)
      Relay Operator: (413) 582-2082
      Community Call Center: (888) 554-4234
      Main Phone: (413) 582-2000
      30 Locust Street
      Northampton, MA 01060

    Agency: Cooley Dickinson Healthcare Corporation

    Languages Offered: Interpreter Services available as needed

    Program Fees: None

    Eligibility: Medicare beneficiaries in need of health insurance information/counseling

    Area(s) Served:
    • Hampshire County

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