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  • Information and Referral

    Agency: Highland Valley Elder Services

    Highland Valley Elder Services Information and Referral Services help to introduce a free and friendly conversation about community resources and services available to those aged 60 and over. Our Care Advisors provide comprehensive information including:

    • Care Management Services: Long-term case management to help elders and family care-givers.
    • Family Caregiver Program: If you are caring for an elderly family member, we can connect you with a wide range of support services.
    • Elder Care Advice: We'll meet with elders and family to create and implement a care plan with services, and will follow up and evaluate.
    • Options Counseling: Options for turning points in aging, such as hospital discharges, nursing home vs. at-home care, and more.

    • Physical Address:
      • 320 Riverside Dr.
      • Suite B
      • Florence, MA 01062
    • Fax:
      • (413) 584-7076
    • Toll-Free:
      • (800) 322-0551
    • After-Hours:
      • (800) 922-2275
      • Emergency After-hours
    • Business Line:
      • (413) 586-2000
    • Main Email:
    • Website:

    • Highland Valley Elder Services (Florence)
      Fax: (413) 584-7076
      Toll-Free: (800) 322-0551
      24 hr. Elder Abuse Hotline: (800) 922-2275
      Emergency After-hours: (800) 922-2275
      Business Line: (413) 586-2000
      320 Riverside Dr., Suite B
      Florence, MA 01062

    Agency: Highland Valley Elder Services

    Languages Offered: Translation and interpretation services available if needed.

    Eligibility: Open to all seniors

    Area(s) Served:
    • Hampden County
    • Hampshire County

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