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  • Protective Services

    Agency: Highland Valley Elder Services

    Highland Valley Elder Services Protective Services investigates allegations of abuse or neglect of any kind, to keep elders safe from harm. Elder abuse includes physical, emotional and sexual abuse, neglect by a caregiver, self-neglect and financial exploitation. The Personal Emergency Response Service provides a 24-hour monitored medical communications alert system. This monitoring system can call for help from anywhere in the home. Nursing Home and Ombudsmen Services provide ombudsmen who visit care facilities to talk to and support residents, and ensure proper care. Ombudsmen provide a way for residents and their families to voice their concerns relating to personal care, safety, feelings of loneliness and boredom, financial matters, or a facility’s policies or practices.

    • Physical Address:
      • 320 Riverside Dr.
      • Suite B
      • Florence, MA 01062
    • Fax:
      • (413) 584-7076
    • Toll-Free:
      • (800) 322-0551
    • After-Hours:
      • (800) 922-2275
      • Emergency After-hours
    • Business Line:
      • (413) 586-2000
    • Main Email:
    • Website:

    • Highland Valley Elder Services (Florence)
      Fax: (413) 584-7076
      Toll-Free: (800) 322-0551
      24 hr. Elder Abuse Hotline: (800) 922-2275
      Emergency After-hours: (800) 922-2275
      Business Line: (413) 586-2000
      320 Riverside Dr., Suite B
      Florence, MA 01062

    Agency: Highland Valley Elder Services

    Languages Offered: Translation and interpretation services available if needed.

    Program Fees: None

    Eligibility: Referrals are made for persons who are at risk for physical, emotional, sexual, and financial abuse, neglect, and self neglect.

    Area(s) Served:
    • Hampden County
    • Hampshire County

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