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  • Heating Fuel Payment Assistance

    Agency: Community Action Pioneer Valley

    For health and safety reasons due to the current COVID-19 health crisis, CAPV Fuel Assistance will not be open to walk-ins or scheduling in-person appointments until further notice. All applications will be processed remotely via phone, fax and email. While trying to reach us by phone, if necessary please leave a voicemail message, and please be patient for any delays in our usual time frame for responding.

    The Fuel Assistance program, also known as the Low Income Home Energy Assistance Program (LIHEAP), provides eligible households with help in paying a portion of their winter heating bills. The Fuel Assistance program provides payment assistance for the cost of the primary source of heat which includes, but is not limited to:

    • Oil
    • Electricity
    • Natural gas
    • Propane
    • Kerosene
    • Wood
    • Coal
    If eligible, discounts are automatically given on:
    • Electric bills for investor owned electric utilities
    • Gas bills for investor-owned gas utilities
    Payments for actual usage or fuel delivery are made directly to the heating vendor for primary energy needs from November 1st to April 30th except when the cost of heating is included in the rent.

    This program is available to both homeowners and renters, and covers the primary source of heat. Program eligibility is based on household size and the gross annual income of every household member, 18 years of age or older. Household income cannot exceed 60% of estimated State Median Income.

    • Physical Address:
      • 377 Main Street
      • Greenfield, MA 01301
    • Mailing Address:
      • P.O. Box 1432
      • Greenfield, MA 01302
    • Fax:
      • (413) 772-2733
    • Toll-Free:
      • (800) 370-0940
    • Hot-Line:
      • (800) 632-8175
      • State Cold Relief Hotline
    • Business Line:
      • (413) 774-2310
      • Main Line/Status and Payments
    • Main Email:
    • Website:

    • 155 Pleasant St., Unit #1 (Northampton)
      CR&A Information and Referral: (413) 582-4237
      CR&A Fax: (413) 582-4248
      Healthy Families: (413) 387-1270
      Fuel Assistance: (413) 774-2310
      VITA Free Tax Assistance: (413) 376-1136
      Main Office Fax, Franklin County: (413) 773-3834
      Main Office: (413) 774-2318
      155 Pleasant St.
      Unit #1,
      Northampton, MA 01060

    • Fuel Assistance Main Office (Greenfield)
      Fax: (413) 772-2733
      Toll Free: (800) 370-0940
      Main Line/Status and Payments: (413) 774-2310
      377 Main Street
      Greenfield, MA 01301

    • 6 South Street (Ware)
      Information and Referral: (413) 967-4920
      Fax: Information and Referral: (413) 967-4917
      Youth Programs: (413) 774-7028
      Fuel Assistance: (413) 774-2310
      6 South Street
      Ware, MA 01082

    Agency: Community Action Pioneer Valley

    Languages Offered: English, Spanish

    Program Fees: None

    Eligibility: Low-income homeowners and renters, including households whose cost of heat is included in the rent. Eligibility is based on the number of people in your household and the household combined gross income (income before taxes). Other factors may impact eligibility. For more information contact the Fuel Assistance office at 413-774-2310 (if you get the voicemail, please leave a message.)

    Area(s) Served:
    • Hampshire County
    • Franklin County

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