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  • Community Resources and Advocacy

    Agency: Community Action Pioneer Valley



    The Community Resources and Advocacy (CR&A) Program provides a range of direct client services to help people with low-income access the resources they need. Financial assistance may be available through CR&A for qualified households who need help paying for rent, heat, metered utilities, and move-in expenses. CR&A's Resource Advocates can help clients access SNAP benefits and health insurance (MassHealth & ConnectorCare) through advocacy, education and application assistance. CR&A can also help connect to additional resources.

    Due to COVID-19, all appointments and applications are done by phone. Office hours are from 8:30am - 4:30pm, by appointment only. The CR&A Information and Referral phone line is answered Monday - Friday from 9:00am - 12 noon and from 1:00pm - 4:00pm. For appointments, information and referrals, call:

    • (413) 475-1570, Franklin County
    • (413) 582-4237, Hampshire County
    • (413) 967-4920, Ware/ Belchertown area
    • (978) 544-8091, Orange, Athol, N. Quabbin Region




    • Physical Address:
      • 393 Main Street
      • Greenfield, MA 01301
    • Mailing Address:
      • 393 Main Street
      • Greenfield, MA 01301
    • Franklin County:
      • (413) 475-1570
      • Information, Referral and Appointments
    • Ware/Belchertown:
      • (413) 967-4920
      • Information, Referral and Appointments
    • Hampshire County:
      • (413) 582-4237
      • Information, Referral and Appointments
    • North Quabbin:
      • (978) 544-8091
      • Information, Referral and Appointments
    • Main Email:
    • Website:

    • Franklin County Main Office (Greenfield)
      CR&A Information and Referral: (413) 475-1570
      WIC: (413) 376-1160
      Energy Programs: (413) 774-2310
      Main Office/ Administration Fax: (413) 773-3834
      Main Office/ Reception: (413) 774-2318
      393 Main Street
      Greenfield, MA 01301
      Directions

    • 6 South Street (Ware)
      Information and Referral: (413) 967-4920
      Fax: Information and Referral: (413) 967-4917
      Youth Programs: (413) 774-7028
      Fuel Assistance: (413) 774-2310
      6 South Street
      Ware, MA 01082
      Directions

    • 155 Pleasant St., Unit #1 (Northampton)
      CR&A Information and Referral: (413) 582-4237
      CR&A Fax: (413) 582-4248
      Healthy Families: (413) 387-1270
      Fuel Assistance: (413) 774-2310
      VITA Free Tax Assistance: (413) 376-1136
      Main Office Fax, Franklin County: (413) 773-3834
      Main Office: (413) 774-2318
      155 Pleasant St.
      Unit #1,
      Northampton, MA 01060
      Directions



    Agency: Community Action Pioneer Valley

    Languages Offered: English, Spanish

    Program Fees: None

    Eligibility: CR&A services are available to households living in Franklin County, Hampshire County and the North Quabbin Region. Health Insurance assistance is provided to households with gross income below 400% FPL where household members are younger than 64-1/2 years old. SNAP assistance is provided to households of any age with gross incomes below 200% FPL. Financial assistance services are provided to households of any age who are income-eligible and are able to provide proof of income as well as other documents. Exact requirements for documentation and availablity of funds vary depending on resources at the time of application. Please call to discuss eligibility with a Resource Advocate.

    Area(s) Served:
    • Franklin County
    • Phillipston, Worcester County
    • Hampshire County
    • Athol, Worcester County
    • Royalston, Worcester County
    • Petersham, Worcester County




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