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    • Community Resources and Advocacy

      Agency: Community Action Pioneer Valley

      The Community Resources and Advocacy (CR&A) Program provides a range of direct client services to help people with low-income access the resources they need. Financial assistance may be available through CR&A for qualified households who need help paying for rent, heat, metered utilities, and move-in expenses. CR&A's Resource Advocates can help clients access SNAP benefits and health insurance (MassHealth & ConnectorCare) through advocacy, education and application assistance. CR&A can also help connect to additional resources.

      Due to COVID-19, all appointments and applications are done by phone. Office hours are from 8:30am - 4:30pm, by appointment only. The CR&A Information and Referral phone line is answered Monday - Friday from 9:00am - 12 noon and from 1:00pm - 4:00pm. For appointments, information and referrals, call:

      • (413) 475-1570, Franklin County
      • (413) 582-4237, Hampshire County
      • (413) 967-4920, Ware/ Belchertown area
      • (978) 544-8091, Orange, Athol, N. Quabbin Region



      Contact Information:

      • Physical Address:
        • 393 Main Street
        • Greenfield, MA 01301
      • Mailing Address:
        • 393 Main Street
        • Greenfield, MA 01301
      • Franklin County:
        • (413) 475-1570
        • Information, Referral and Appointments
      • Ware/Belchertown:
        • (413) 967-4920
        • Information, Referral and Appointments
      • Hampshire County:
        • (413) 582-4237
        • Information, Referral and Appointments
      • North Quabbin:
        • (978) 544-8091
        • Information, Referral and Appointments
      • Main Email:
      • Website:

      Location(s):

      • 155 Pleasant Street, Unit #1 (Northampton)
        Main Office: (413) 774-2318
        CR&A Information and Referral: (413) 582-4237
        Healthy Families: (413) 387-1270
        Fuel Assistance: (413) 774-2310
        VITA Free Tax Assistance: (413) 376-1136
        155 Pleasant Street
        Unit #1,
        Northampton, MA 01060
        Directions

      • 6 South Street (Ware)
        Information and Referral: (413) 967-4920
        Fax: Information and Referral: (413) 967-4917
        Youth Programs: (413) 774-7028
        Fuel Assistance: (413) 774-2310
        6 South Street
        Ware, MA 01082
        Directions

      • North Quabbin Office (Orange)
        Information & Referral: (978) 544-8091
        Fax: Information & Referral: (978) 544-2805
        General Information & Apppointments: (978) 544-8093
        Fax: WIC: (978) 544-2807
        Healthy Families: (978) 544-8205
        All other Programs/Services: (978) 544-8091
        131 W Main Street
        Suite 208,
        Orange, MA 01364
        Directions

      • Franklin County Main Office (Greenfield)
        CR&A Information and Referral: (413) 475-1570
        WIC: (413) 376-1160
        Energy Programs: (413) 774-2310
        Main Office/ Administration Fax: (413) 773-3834
        Main Office/ Reception: (413) 774-2318
        393 Main Street
        Greenfield, MA 01301
        Directions



      Program Information:

      Agency: Community Action Pioneer Valley

      Languages Offered: English, Spanish

      Program Fees: None

      Eligibility: CR&A services are available to households living in Franklin County, Hampshire County and the North Quabbin Region. Health Insurance assistance is provided to households with gross income below 400% FPL where household members are younger than 64-1/2 years old. SNAP assistance is provided to households of any age with gross incomes below 200% FPL. Financial assistance services are provided to households of any age who are income-eligible and are able to provide proof of income as well as other documents. Exact requirements for documentation and availablity of funds vary depending on resources at the time of application. Please call to discuss eligibility with a Resource Advocate.

      Area(s) Served:
      • Franklin County
      • Phillipston, Worcester County
      • Hampshire County
      • Athol, Worcester County
      • Royalston, Worcester County
      • Petersham, Worcester County

      See Also:

      - At Risk/Homeless Housing Related Assistance Programs
      - Housing Expense Assistance
      - Utility Service Payment Assistance
      - Health Insurance Information/Counseling
      - Food Stamps/SNAP Applications
      - Information and Referral


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