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  • Child At-Risk Hotline

    Agency: Department of Children and Families (DCF)



    If you know of or suspect child abuse or neglect please call immediately. During regular business hours (8:45am-5:00pm M-F) call the DCF area office that serves the city or town where the child lives. Otherwise, dial the Child-at-Risk Hotline at 800-792-5200. Please gather as much information as you can about the suspected abuse or neglect before calling.

    The Department of Children and Families (DCF) is the Massachusetts state agency responsible for protecting children from child abuse and neglect.




    • In Case of Emergency:
      • 911
      • If child is in immediate danger
    • Greenfield Office:
      • (413) 775-5000
    • Holyoke Office:
      • (413) 493-2600
    • Pittsfield Office:
      • (413) 236-1800
    • Springfield Office:
      • (413) 452-3200
    • Hot-Line:
      • (800) 792-5200
      • To Report Abuse or Neglect, Open 24/7
    • Website:

    • Department of Children and Families (Pittsfield)
      Fax: (978) 825-9091
      TTY: (413) 236-1800
      Child-at-Risk Hotline: (800) 792-5200
      Berkshire (Pittsfield) Office: (413) 236-1800
      73 Eagle St.
      2nd Floor,
      Pittsfield, MA 01201
      Directions

    • Department of Children and Families (Greenfield)
      Intake/Appointments: (800) 842-5905
      Fax: (978) 825-9091
      Child-at-Risk Hotline: (800) 792-5200
      Greenfield Office: (413) 775-5000
      143 Munson St.
      Unit 4,
      Greenfield, MA 01301
      Directions

    • Department of Children and Families (Holyoke)
      Intake/Appointment: (800) 698-3935
      Fax: (978) 825-9091
      Child-at-Risk Hotline: (800) 792-5200
      Holyoke Office: (413) 493-2600
      261 High St.
      Holyoke, MA 01040
      Directions

    • Department of Children and Families (Springfield)
      Fax: (978) 825-9091
      Child-at-Risk Hotline: (800) 792-5200
      Springfield Office: (413) 452-3200
      140 High St.
      Springfield, MA 01105
      Directions



    Agency: Department of Children and Families (DCF)

    Languages Offered: English, Spanish

    Program Fees: None

    Eligibility: Families where abuse or neglect is suspected

    Area(s) Served:
    • Statewide
    • Berkshire County
    • Franklin County
    • Hampshire County
    • Hampden County
    • Athol, Worcester County
    • Petersham, Worcester County
    • Phillipston, Worcester County
    • Royalston, Worcester County




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