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    • ADA Paratransit Service

      Agency: Franklin Regional Transit Authority

      The FRTA’s ADA Paratransit services are for individuals who are unable to independently ride the FRTA’s accessible fixed-route system and meet one or more of the following criteria:

      • Unconditional - This is granted to a person if their disability (functional or cognitive) prevents him/her from using the fixed route bus service for any trip.
      • Conditional - This is granted to a person that can use buses under certain circumstances, but needs to utilize our services under certain conditions, such as weather conditions or barriers to a particular trip by bus.
      • Temporary - This is granted to a person on a temporary basis. The length of time will vary depending on the medical necessity.
      In order to access ADA complementary paratransit transportation you must:
      • Complete the application and have a medical professional with whom you are familiar complete the Professional Verification portion
      • Reside within 3/4 of a mile of an existing FRTA bus route
      • Your trips must be scheduled to occur in conjunction with the times that the fixed-route system is in operation. Hours do vary depending on the fixed route schedule so you should refer to the Schedules & Maps for availability.
      • Trips may be scheduled from one (1) to fourteen (14) days in advance.

      Contact Information:

      • TTY:
        • (413) 774-2262
        • When calling, allow time to set-up machine
      • Business Line:
        • (413) 774-2262
        • Information and Application
      • Website:

      Location(s):

      • Franklin Regional Transit Authority (Greenfield)
        Fax: (413) 774-2202
        Toll-Free: (888) 301-2262
        Business Line: (413) 774-2262
        12 Olive Street, Suite 1
        John W. Olver Transit Center,
        Greenfield, MA 01301
        Directions



      Program Information:

      Agency: Franklin Regional Transit Authority

      Languages Offered:

      Program Fees: Twice the fare of fixed route service (see website for current fixed route fares)

      Eligibility: Individuals with disabilities who live within 3/4 mile of a fixed route but cannot navigate or access fixed route service due to their disability <br />(Full list of eligibility requirements available on website.)

      Area(s) Served:
      • Ashfield, Franklin County
      • Bernardston, Franklin County
      • Buckland, Franklin County
      • Charlemont, Franklin County
      • Colrain, Franklin County
      • Conway, Franklin County
      • Deerfield, Franklin County
      • Erving, Franklin County
      • Gill, Franklin County
      • Greenfield, Franklin County
      • Hawley, Franklin County
      • Heath, Franklin County
      • Leyden, Franklin County
      • Montague, Franklin County
      • New Salem, Franklin County
      • Northfield, Franklin County
      • Orange, Franklin County
      • Rowe, Franklin County
      • Shelburne, Franklin County
      • Shutesbury, Franklin County
      • Warwick, Franklin County
      • Wendell, Franklin County
      • Whately, Franklin County
      • Chesterfield, Hampshire County
      • Cummington, Hampshire County
      • Goshen, Hampshire County
      • Huntington, Hampshire County
      • Middlefield, Hampshire County
      • Montgomery, Hampshire County
      • Plainfield, Hampshire County
      • Southampton, Hampshire County
      • Westhampton, Hampshire County
      • Worthington, Hampshire County
      • Southwick, Hampden County
      • Russell, Hampden County
      • Blandford, Hampden County
      • Chester, Hampden County
      • Phillipston, Worcester County
      • Petersham, Worcester County

      See Also:

      - Disability Related Transportation


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