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  • Housing Consumer Education Center

    Agency: Way Finders

    Provides information and help to people seeking housing in Hampden and Hampshire counties.

    HAPHousing is the home of the Housing Consumer Education Center (HCEC) serving Hampden and Hampshire Counties. The HCEC offers a variety of programming to support tenants, landlords, prospective buyers, and homeowners. Programming includes:

    • Assessment/screening services
    • Financial assistance programs (Residential Assistant for Families in Transition (RAFT), Emergency Solutions Grant (ESG), Continuum of Care Rapid Re-Housing (COC-RRH), Emergency Food and Shelter Program (EFSP), and Crisis Intervention Grant.
    • Information and referrals
    • Educational counseling services and materials
    • Community mediation services
    • Housing search resources
    • Outreach information and workshops

    If you are an elder, person with a disability, an unaccompanied youth, and other household without minor children, you may be eligible for up to $4,000 to help pay for expenses to avoid or exit homelessness through the RAFT program. Limited funds will be made available for fiscal year 2018 (which ends on June 30, 2018) for households under the expanded definition of family.



    • Northampton Housing Center
      Springfield Office: (800) 332-9667
      Springfield Office: (413) 233-1500
      Fax: (413) 570-4675
      Main Phone: (413) 584-8495
      155 Pleasant St.
      Northampton, MA 01060
      Directions

    • Springfield Housing Center
      Homeownership Department: (413) 233-1621
      Fax: (413) 731-8723
      TDD: (413) 233-1699
      Toll-Free: (800) 332-9667
      Main Phone: (413) 233-1500
      322 Main St.
      Springfield, MA 01105
      Directions

    • Holyoke Housing Center
      Springfield Office: (800) 332-9667
      Springfield Office: (413) 233-1500
      Fax: (413) 322-8460
      Main Phone: (413) 322-8312
      267 High St.
      Holyoke, MA 01040
      Directions



    Agency: Way Finders

    Languages Offered:

    Program Fees: None

    Eligibility: Eligibility requirements vary with specific programs. Many resources are offered generally to the public. Contact the HCEC to determine eligibility for the program you're interested in.

    Area(s) Served:
    • Hampshire County
    • Hampden County




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